Terms of Service

Last Updated: August 27, 2026

Welcome to Aeravelle.

These Terms of Service (“Terms”) govern your access to and use of the Aeravelle website, online store, products, content, and related services.

Throughout these Terms, “Aeravelle,” “we,” “us,” and “our” refer to the operator of this website.

By accessing our website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms, together with our Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy, and any other policies referenced on our website.

If you do not agree with these Terms, please do not use our website or services.

1. Eligibility and Online Store Terms

You must be legally capable of entering into a binding agreement under the laws applicable to you in order to make a purchase through our website.

If you are under the legal age required to enter into a contract in your jurisdiction, you may use our website only with the involvement and consent of a parent or legal guardian where permitted by law.

You may not use our website, products, or services for any unlawful, fraudulent, or unauthorized purpose.

You must not violate any applicable law or regulation when using our website.

2. Beauty, Skincare and Cosmetic Products

Aeravelle offers beauty, skincare, cosmetic, and personal-care products intended primarily for cosmetic and personal-use purposes.

We make reasonable efforts to provide accurate product descriptions, photographs, instructions, and other information.

However:

• Product packaging may change;

• Colors may appear differently depending on your device or screen settings;

• Minor variations in appearance may occur;

• Labels, packaging design, or product presentation may change;

• Product availability may change without notice.

You should always review the product packaging and instructions before use.

3. Product Use and Safety

You are responsible for using products according to the instructions provided on the applicable product page, packaging, or label.

Where appropriate, customers should:

• Follow all directions and warnings;

• Avoid using products in a manner inconsistent with their intended purpose;

• Avoid applying products to broken or severely irritated skin unless specifically directed;

• Avoid direct eye contact unless the product is specifically intended for eye-area use;

• Perform a patch test where appropriate;

• Discontinue use if significant or persistent irritation occurs.

Individual sensitivities vary.

If you have allergies, sensitive skin, an existing skin condition, eye sensitivity, or other concerns about using a product, consider consulting an appropriate healthcare professional before use.

4. No Medical Advice

Information provided through our website, product pages, marketing materials, customer support, or other communications is intended for general informational and cosmetic purposes only.

It is not intended to replace professional medical advice, diagnosis, or treatment.

Unless expressly stated and legally authorized, our cosmetic and skincare products are not intended to diagnose, treat, cure, or prevent disease or medical conditions.

If you have a medical concern, please seek advice from a qualified healthcare professional.

5. Individual Results

Individual experiences with beauty, skincare, and cosmetic products may vary.

Results may depend on factors including:

• Skin type;

• Personal sensitivity;

• Application method;

• Frequency of use;

• Existing beauty or skincare routine;

• Environmental factors;

• Other products being used;

• Individual preferences.

Customer reviews, photographs, testimonials, product demonstrations, or other examples may reflect individual experiences and should not be interpreted as a guarantee that every customer will achieve identical results.

6. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit product quantities;

• Discontinue products;

• Change product variations;

• Modify packaging;

• Update product descriptions;

• Restrict sales to certain regions where reasonably necessary.

If a product becomes unavailable after you place an order, we may contact you and provide an appropriate solution, including a refund for the unavailable item where applicable.

7. Orders

Submitting an order does not necessarily mean that we have accepted it.

We reserve the right, where reasonably necessary and permitted by law, to accept, reject, cancel, or limit an order.

Reasons may include:

• Product availability;

• Pricing or listing errors;

• Payment authorization failure;

• Suspected fraud;

• Unusual purchasing activity;

• Shipping restrictions;

• Incorrect customer information;

• Technical errors;

• Legal or regulatory restrictions.

If we cancel an order after payment has already been successfully collected, we will issue an applicable refund to the original payment method.

8. Order Information

You agree to provide current, complete, and accurate information when placing an order.

This includes:

• Your name;

• Email address;

• Billing information;

• Shipping address;

• Contact information;

• Payment information.

You are responsible for reviewing your information before completing your purchase.

We are not responsible for delays or delivery problems caused by inaccurate or incomplete information provided by the customer to the extent permitted by applicable law.

9. Pricing

Product prices are displayed in the currency selected or determined by our website.

Prices may vary depending on:

• Country or region;

• Currency;

• Promotions;

• Discounts;

• Applicable taxes;

• Market or operational factors.

Prices, discounts, promotions, bundles, and product availability may change before an order is completed.

The price displayed and accepted during checkout will generally apply to your completed order.

Obvious pricing, typographical, or technical errors may be corrected where permitted by applicable law.

10. Taxes, Customs and Import Charges

Depending on your destination, purchases may be subject to:

• Sales tax;

• VAT;

• Customs duties;

• Import taxes;

• Brokerage charges;

• Clearance fees;

• Other government-imposed charges.

Where applicable, certain taxes may be collected during checkout.

Any duties, taxes, or fees not expressly included during checkout may be the responsibility of the customer or recipient, subject to applicable law.

Please refer to our Shipping & Delivery Policy for additional information.

11. Payment

You agree to provide accurate and authorized payment information.

Payments are processed through the payment methods and third-party payment providers available during checkout.

By submitting payment information, you represent that:

• You are authorized to use the selected payment method;

• The information you provide is accurate;

• You authorize the applicable payment provider to process the transaction.

Payment methods may vary depending on your country or region.

We may be unable to process an order if payment authorization is declined or unsuccessful.

12. Promotions and Discount Codes

From time to time, Aeravelle may offer:

• Discount codes;

• Sale prices;

• Bundle promotions;

• Buy-one-get-one offers;

• Free gifts;

• Free shipping;

• Other promotional offers.

Promotions may be subject to additional terms, including:

• Eligibility requirements;

• Minimum order values;

• Validity periods;

• Product restrictions;

• Regional restrictions;

• Quantity limitations.

Unless specifically stated otherwise, promotional offers may not be combined.

Promotions have no cash value unless required by law.

We reserve the right to modify, suspend, or end promotional offers where permitted by law.

13. Shipping and Delivery

Orders are subject to our Shipping & Delivery Policy.

Delivery dates and shipping times are estimates unless expressly guaranteed.

Delivery may be affected by circumstances including:

• Carrier delays;

• Customs processing;

• Weather;

• Public holidays;

• Transportation disruptions;

• Incorrect shipping information;

• Local delivery conditions;

• Other circumstances outside our reasonable control.

Please review our Shipping & Delivery Policy before placing an order.

14. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.

Because Aeravelle sells beauty, skincare, cosmetic, and personal-care products, certain opened or used products may not be eligible for return for hygiene and safety reasons.

Nothing in these Terms or our Return & Refund Policy is intended to limit mandatory consumer rights that cannot lawfully be excluded.

15. Customer Accounts

Our website may allow customers to create or use an account.

If you maintain an account, you are responsible for:

• Providing accurate account information;

• Maintaining the confidentiality of your login credentials;

• Restricting unauthorized access to your account;

• Promptly notifying us if you suspect unauthorized activity.

You must not attempt to access another person's account without authorization.

We may suspend or restrict accounts where reasonably necessary to protect customers, prevent fraud, maintain website security, or enforce these Terms.

16. Accuracy of Website Information

We make reasonable efforts to keep website information accurate and current.

However, occasional errors, inaccuracies, or omissions may occur in relation to:

• Product descriptions;

• Product availability;

• Pricing;

• Promotions;

• Shipping information;

• Images;

• Website content.

Where permitted by law, we may correct errors, update information, or cancel affected orders where reasonably necessary.

17. Intellectual Property

Unless otherwise stated, all content appearing on the Aeravelle website, including:

• The Aeravelle name;

• Logos;

• Text;

• Product descriptions;

• Graphics;

• Photographs;

• Videos;

• Icons;

• Website layout;

• Design elements;

• Marketing materials;

• Other original content,

is owned by, licensed to, or lawfully used by Aeravelle and may be protected by copyright, trademark, and other intellectual-property laws.

You may use our website for personal, non-commercial shopping purposes.

Without prior written permission, you may not reproduce, copy, republish, distribute, modify, sell, commercially exploit, or create derivative works from protected website content except where permitted by law.

18. Reviews, Feedback and User Content

You may have the opportunity to submit:

• Product reviews;

• Ratings;

• Comments;

• Photographs;

• Videos;

• Testimonials;

• Suggestions;

• Feedback;

• Other content.

By submitting content, you confirm that:

• You have the right to submit it;

• It does not infringe another person's rights;

• It is not knowingly false or misleading;

• It is not unlawful, abusive, defamatory, threatening, obscene, fraudulent, or malicious.

Where permitted by applicable law and subject to any permissions presented when content is collected, you grant us a non-exclusive permission to use submitted content for purposes such as operating, improving, displaying, and promoting our business.

We may remove user content that violates these Terms or applicable law.

19. Prohibited Uses

You must not use our website or services to:

• Violate any law or regulation;

• Commit or facilitate fraud;

• Submit fraudulent orders;

• Misrepresent your identity;

• Impersonate another person;

• Attempt unauthorized access to accounts or systems;

• Introduce viruses, malware, or harmful code;

• Interfere with website operation or security;

• Circumvent security measures;

• Collect or scrape personal information without authorization;

• Infringe intellectual-property rights;

• Engage in abusive or malicious activity;

• Use automated systems in a manner that materially disrupts our services.

We reserve the right to restrict access where reasonably necessary to address prohibited activity.

20. Third-Party Services

Our store may rely on third-party services, including services provided by:

• Shopify;

• Payment processors;

• Shipping carriers;

• Fulfillment providers;

• Analytics providers;

• Marketing platforms;

• Customer-support providers;

• Other technology providers.

Third-party services may be governed by their own terms and privacy policies.

To the maximum extent permitted by law, Aeravelle is not responsible for independent third-party services that are outside our reasonable control.

21. Third-Party Links

Our website may contain links to third-party websites or services.

These links may be provided for convenience or informational purposes.

We do not necessarily control, endorse, or assume responsibility for third-party websites, products, services, content, privacy practices, or security practices.

You should review the applicable terms and policies before interacting with third-party services.

22. Privacy

Your submission and use of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how personal information may be collected, used, disclosed, and protected.

23. Website Availability

We aim to keep our website and services available and functioning properly.

However, we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of:

• Maintenance;

• Technical issues;

• Platform outages;

• Updates;

• Security incidents;

• Third-party service interruptions;

• Events outside our reasonable control.

We may modify, suspend, or discontinue website functionality where reasonably necessary.

24. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and related online services are provided on an “as available” and “as is” basis.

We do not guarantee that:

• The website will always be uninterrupted;

• All website errors will immediately be corrected;

• Every product will meet every customer's personal preferences;

• Individual cosmetic results will be identical.

Nothing in this section excludes warranties, guarantees, statutory rights, or consumer protections that cannot legally be excluded.

25. Limitation of Liability

To the maximum extent permitted by applicable law, Aeravelle will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of our website, services, or products where such liability may legally be excluded or limited.

This may include loss resulting from:

• Website interruptions;

• Unauthorized misuse by third parties;

• Delays outside our reasonable control;

• Improper product use;

• Failure to follow product instructions;

• Other circumstances where liability may lawfully be limited.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms limits mandatory consumer rights.

26. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or liabilities reasonably arising from:

• Your unlawful use of our website;

• Your material violation of these Terms;

• Your infringement of another person's lawful rights;

• Fraudulent or malicious activity conducted through your account.

This provision does not apply to the extent prohibited by applicable consumer law.

27. Force Majeure

To the extent permitted by law, Aeravelle will not be responsible for delays or failures caused by events outside our reasonable control.

These may include:

• Natural disasters;

• Severe weather;

• Epidemics or public-health emergencies;

• War or civil unrest;

• Government actions;

• Customs restrictions;

• Labor disputes;

• Transportation disruptions;

• Carrier interruptions;

• Internet or infrastructure failures;

• Other comparable events beyond our reasonable control.

This section does not limit any mandatory rights available to consumers under applicable law.

28. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law or removed where necessary.

The remaining provisions will continue to remain in effect.

29. No Waiver

If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we waive our right to enforce that provision later.

Any waiver must comply with applicable law.

30. Entire Agreement

These Terms, together with the policies and notices referenced on our website, constitute the agreement governing your use of our online store to the extent permitted by law.

Relevant policies may include our:

• Privacy Policy;

• Shipping & Delivery Policy;

• Return & Refund Policy;

• Other policies published on our website.

31. Governing Law

These Terms will be governed by the laws applicable to the legal entity operating Aeravelle, subject to any mandatory consumer-protection laws that apply based on the customer's location.

Before publishing this section, Aeravelle should insert the jurisdiction of its actual legal business entity.

Nothing in these Terms deprives a consumer of mandatory protections or rights that apply under the laws of their country or region where those rights cannot legally be waived.

32. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

• Our business;

• Website functionality;

• Products;

• Services;

• Legal requirements;

• Operational practices.

The latest version will be published on this page.

Where appropriate, we will update the “Last Updated” date.

Your continued use of the website after updated Terms become effective will be subject to applicable law.

33. Contact Information

If you have questions about these Terms of Service, please contact:

Aeravelle

Email: support@aeravelle.com

For order-related questions, please include your order number and the email address used during checkout so that we can assist you more efficiently.