Shipping & Delivery Policy

Last Updated: August 27, 2026

At Aeravelle, we aim to process and deliver your order as efficiently and reliably as possible.

Please review the following information regarding order processing, shipping, tracking, international delivery, customs, and delivery issues before placing your order.

1. Order Processing

After your order has been successfully placed, it generally requires approximately 2–5 business days for processing before shipment.

Order processing may include:

• Payment verification;

• Order confirmation;

• Product and quality checks;

• Packing; and

• Preparation for dispatch.

Business days generally exclude weekends and public holidays.

During promotional periods, holidays, new product launches, or periods of unusually high order volume, processing may take longer than usual.

Once your order has been shipped, you will receive available shipping and tracking information at the email address provided during checkout.

2. Estimated Delivery Time

After your order has been dispatched, estimated delivery generally takes approximately:

10–20 business days

Delivery times may vary depending on:

• Destination country or region;

• Local carrier availability;

• Customs clearance;

• Transportation conditions;

• Public holidays;

• Weather conditions;

• Local delivery networks;

• Peak shopping periods; and

• Other circumstances outside our reasonable control.

Please note that estimated delivery times are provided as estimates only and are not guaranteed delivery dates.

3. Total Estimated Delivery Time

Your total delivery time consists of:

Order Processing Time + Shipping Time

As a general guide:

• Processing: approximately 2–5 business days

• Shipping: approximately 10–20 business days after dispatch

Actual delivery times may vary depending on your location and other factors described in this policy.

4. Shipping Destinations

Aeravelle ships to many countries and regions worldwide.

Available shipping destinations will be displayed during checkout based on the shipping address you enter.

In some cases, we may be unable to deliver to certain countries, regions, remote areas, military addresses, PO boxes, or locations that cannot be serviced by our shipping partners.

If delivery is unavailable to your location, the applicable shipping option may not appear during checkout.

5. Shipping Costs

Shipping charges, where applicable, are calculated and displayed during checkout before you complete your purchase.

Shipping costs may depend on factors including:

• Destination;

• Order value;

• Available shipping method;

• Product quantity;

• Package characteristics; and

• Current shipping promotions.

The shipping fee displayed and accepted during checkout will apply to your order.

6. Free Shipping

Aeravelle currently offers free shipping on qualifying orders over $49.99.

The qualifying order value generally refers to the applicable merchandise subtotal after discounts and before any taxes, duties, or other charges unless otherwise stated during the promotion.

Free-shipping offers, thresholds, and promotional shipping terms may change from time to time.

The shipping promotion displayed on our website or during checkout at the time you place your order will apply to your purchase.

7. Order Confirmation

After successfully placing your order, you should receive an order confirmation email.

Please review your order confirmation carefully and ensure that:

• Your name is correct;

• Your email address is correct;

• Your shipping address is complete and accurate;

• The products ordered are correct.

If you notice an error, please contact us as soon as possible at:

support@aeravelle.com

We will do our best to assist you, but we cannot guarantee that changes can be made once your order has entered processing or has been shipped.

8. Shipping Confirmation & Tracking

Once your order has been dispatched, you should receive a shipping confirmation email containing available tracking information.

Please allow some time for tracking information to become active after your shipping confirmation has been sent.

Tracking updates are provided by the applicable shipping carrier and may not appear immediately.

9. Tracking Information Not Updating

Tracking information may occasionally remain unchanged for several days while a package:

• Moves between distribution facilities;

• Is transferred between shipping partners;

• Is undergoing customs processing;

• Is awaiting local carrier scanning; or

• Is moving through international transportation networks.

A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.

If your tracking information has not updated for an extended period, please contact us at support@aeravelle.com with your order number and tracking information.

10. International Shipping

International shipments may pass through multiple transportation facilities, carriers, and customs authorities before reaching the final destination.

As a result, international delivery times can vary significantly between countries and regions.

Aeravelle cannot guarantee delivery within a specific number of days where delays are caused by customs authorities, local carriers, transportation disruptions, or other circumstances outside our reasonable control.

11. Customs, Duties & Import Taxes

International orders may be subject to:

• Customs duties;

• Import taxes;

• VAT or similar taxes;

• Brokerage fees;

• Customs clearance charges; or

• Other fees imposed by local authorities.

Unless specifically included during checkout, these charges are generally the responsibility of the recipient.

Aeravelle does not determine, collect, or control fees imposed independently by local customs or government authorities unless they are expressly collected during checkout.

We recommend checking your country's import requirements before placing an international order.

12. Customs Delays

International packages may occasionally be held by customs authorities for inspection or processing.

Customs clearance times vary by country and are outside our direct control.

A package being held by customs does not automatically mean that it is lost.

If additional information or payment is required by customs authorities or the carrier, the recipient may be contacted directly.

13. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review:

• Recipient name;

• Street address;

• Apartment or unit number;

• City;

• State or province;

• Postal or ZIP code;

• Country; and

• Contact information.

If you notice an error after placing your order, contact us immediately at:

support@aeravelle.com

Once an order has entered processing or has been shipped, we cannot guarantee that the delivery address can be changed.

If a package is returned, delayed, or lost because an incorrect or incomplete address was provided by the customer, additional shipping charges may apply where permitted by law.

14. Address Changes After Shipment

Once an order has been shipped, Aeravelle generally cannot directly change the shipping address.

In some cases, the carrier may offer address-management or redirection options.

Availability of these services depends entirely on the carrier and destination, and Aeravelle cannot guarantee that a redirection request will be successful.

15. Multiple Packages

Depending on product availability, fulfillment location, or shipping arrangements, items from the same order may occasionally be shipped separately.

If this happens:

• Your items may arrive on different dates;

• You may receive more than one shipping confirmation; and

• You may receive multiple tracking numbers.

You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments unless otherwise agreed.

16. Delivery Delays

Occasional shipping delays may occur due to circumstances including:

• Customs inspections;

• Carrier delays;

• Weather conditions;

• Transportation disruptions;

• Public holidays;

• Peak shopping periods;

• Natural disasters;

• Local delivery disruptions;

• Government restrictions; or

• Other circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact us and we will help review the available tracking information.

Delivery estimates do not constitute a guarantee of delivery by a specific date unless expressly stated otherwise.

17. Lost Packages

If your package appears to be lost in transit, please contact:

support@aeravelle.com

Include:

• Your full name;

• Order number;

• Email address used at checkout; and

• Available tracking information.

We will review the shipment information and, where appropriate, work with the carrier or fulfillment provider to investigate the package.

Depending on the results of the investigation and applicable law, an appropriate resolution may include replacement, refund, or another remedy.

18. Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, please first:

1. Check around your delivery location;

2. Check your mailbox, porch, entrance, reception area, or other secure delivery locations;

3. Ask household members or neighbors;

4. Check with building management or reception staff where applicable;

5. Review any delivery photo or carrier notification; and

6. Contact the shipping carrier for further delivery details.

If you still cannot locate your package, contact us at support@aeravelle.com.

We will review the available information and assist where reasonably possible.

19. Refused or Unclaimed Packages

Customers are responsible for accepting or collecting their orders where reasonably required.

If a package is:

• Refused by the recipient;

• Not collected;

• Unclaimed;

• Rejected due to unpaid customs charges; or

• Returned because delivery could not be completed,

the package may be returned to the sender or fulfillment location.

If the package is successfully returned, any applicable refund will be reviewed in accordance with our Return & Refund Policy.

Where permitted by law, original shipping charges, return shipping costs, customs charges, or other costs associated with the returned package may not be refundable.

20. Failed Delivery Attempts

Depending on the local carrier, multiple delivery attempts may be made.

After unsuccessful delivery attempts, the package may:

• Be held at a local collection point;

• Be returned to a distribution facility; or

• Be returned to the sender.

It is the customer's responsibility to monitor available tracking information and collect a package when required by the carrier.

21. Damaged Packages

If your package arrives visibly damaged, please photograph the package before opening it where possible.

If the product inside is damaged, broken, leaking, defective, or incorrect, please contact us as soon as possible at:

support@aeravelle.com

Please provide:

• Your order number;

• A description of the issue;

• Clear photographs of the product;

• Photographs of the shipping package;

• Photographs of the shipping label where relevant.

We will review the issue in accordance with our Return & Refund Policy.

22. Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to accommodate your request.

However, we cannot guarantee changes or cancellations once an order:

• Has entered processing;

• Has been packed;

• Has been transferred to a fulfillment provider;

• Has received a shipping label; or

• Has already been dispatched.

If the order can no longer be cancelled, you may be able to request a return after delivery in accordance with our Return & Refund Policy.

23. Shipping Restrictions

Certain destinations may occasionally become unavailable because of:

• Carrier restrictions;

• Customs regulations;

• Import restrictions;

• Political or transportation disruptions;

• Local regulations;

• Product restrictions; or

• Other logistical limitations.

We reserve the right to cancel and refund an order if we reasonably determine that we cannot deliver it to the provided destination.

24. Product Availability

While we aim to keep inventory information accurate, a product may occasionally become unavailable after an order has been placed.

If we are unable to fulfill part or all of your order, we may contact you to:

• Provide an update;

• Offer an alternative where appropriate;

• Ship the available items separately; or

• Issue a refund for the unavailable item.

We will not substitute a different product without your agreement where your consent is reasonably required.

25. Shipping Information and Estimates

Shipping methods, costs, delivery estimates, and available destinations may change from time to time.

Where there is a difference between general information in this policy and specific shipping information displayed during checkout, the information presented and accepted during checkout will generally apply to that order, subject to applicable law.

26. Consumer Rights

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict, or limit any mandatory rights you may have under applicable consumer-protection laws.

If applicable law provides rights that cannot legally be waived or limited by this policy, those rights will continue to apply.

27. Contact Us

For questions regarding shipping, delivery, tracking, customs, delayed packages, or delivery issues, please contact:

Aeravelle

Email: support@aeravelle.com

When contacting us about an existing order, please include your:

• Order number;

• Full name;

• Email address used during checkout; and

• Tracking number, if available.

Providing complete information will help us assist you more efficiently.

Thank you for shopping with Aeravelle.