Privacy Policy

Last Updated: August 27, 2026

This Privacy Policy describes how Aeravelle (“Aeravelle,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, create an account, make a purchase, subscribe to marketing communications, contact us, or otherwise use our website and related services.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide Directly

We may collect information that you provide to us, including:

• Name

• Email address

• Telephone number

• Billing address

• Shipping address

• Account information

• Order details

• Products purchased

• Return and refund information

• Customer service communications

• Marketing preferences

• Any other information you choose to provide when contacting us

Please do not provide sensitive personal information that is not necessary for us to process your order or respond to your request.

Payment Information

When you make a purchase, payment information is processed through the payment providers available at checkout.

We generally do not directly store complete payment card numbers or card security codes.

Payment providers may collect and process payment information in accordance with their own privacy policies and security practices.

Information Collected Automatically

When you visit or interact with our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Approximate location

• Time zone

• Pages viewed

• Products viewed

• Referring website or source

• Website interactions

• Shopping cart activity

• Cookie identifiers

• Advertising or analytics identifiers

This information may be collected through cookies, pixels, tags, log files, and similar technologies.

2. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders

• Process payments

• Arrange shipping and delivery

• Send order confirmations and shipping updates

• Manage customer accounts

• Process returns, refunds, and cancellations

• Respond to customer service requests

• Communicate with you about your orders

• Detect, investigate, and prevent fraud or unauthorized activity

• Maintain the security of our website

• Improve our website, products, and services

• Understand how customers use our website

• Analyze store performance

• Personalize your shopping experience

• Send marketing communications where permitted

• Measure the effectiveness of advertising and promotions

• Comply with legal and regulatory obligations

• Establish, exercise, or defend legal claims

We will use personal information only for purposes that are reasonably related to operating and improving our business and services, or as otherwise permitted or required by applicable law.

3. Legal Bases for Processing

Where applicable data protection laws require a legal basis for processing personal information, we may rely on one or more of the following:

Performance of a Contract

We may process your information when necessary to provide products or services you request, including processing your order, payment, delivery, returns, or refunds.

Consent

We may rely on your consent for certain activities, such as specific marketing communications or non-essential cookies where required by law.

You may withdraw your consent where applicable.

Legitimate Interests

We may process information where necessary for our legitimate business interests, such as:

• Improving our website

• Preventing fraud

• Securing our services

• Understanding customer activity

• Providing customer support

• Operating and improving our business

We consider your privacy rights when relying on legitimate interests.

Legal Obligations

We may process or retain information when required to comply with applicable laws, regulations, tax requirements, court orders, or other legal obligations.

4. Shopify

Our online store is powered by Shopify.

Shopify provides the e-commerce infrastructure that allows us to operate our online store, including certain functionality related to checkout, customer accounts, store operations, analytics, security, and other services.

As a result, Shopify may process personal information relating to visitors and customers in connection with providing its services.

Shopify processes information in accordance with its own applicable privacy terms and policies.

5. Service Providers and Third Parties

We may disclose personal information to third parties that help us operate our business.

These may include:

• E-commerce platform providers

• Payment processors

• Shipping and logistics providers

• Fulfillment providers

• Customer service providers

• Email and communications providers

• Analytics providers

• Advertising and marketing providers

• Fraud prevention and security providers

• Website hosting and technology providers

• Professional advisers where necessary

These providers may process personal information only as necessary to perform services for us, subject to their applicable contractual and legal obligations.

We encourage you to review the privacy policies of third-party services that you choose to use.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Keep the website functioning properly

• Maintain your shopping cart

• Remember your preferences

• Support account and checkout functionality

• Understand website traffic and usage

• Analyze website performance

• Improve our services

• Measure the effectiveness of advertising

• Personalize content or advertising where permitted

• Detect fraud and maintain website security

Some cookies are necessary for the website to function, while others may be used for analytics, personalization, or advertising.

Where required by applicable law, we will request your consent before using certain non-essential cookies or similar technologies.

You may also be able to manage cookies through your browser settings or through privacy controls made available on our website.

Disabling certain cookies may affect some website features or functionality.

7. Advertising and Analytics

We may work with analytics, marketing, and advertising service providers to better understand website usage and measure the effectiveness of our advertising.

These providers may use cookies or similar technologies to collect information about interactions with our website.

Depending on your location and applicable law, certain advertising-related disclosures of information may be considered a “sale,” “sharing,” or use of personal information for “targeted advertising.”

Where required, eligible users may have the right to opt out of these activities.

8. Marketing Communications

If you subscribe to our email list or otherwise agree to receive marketing communications, we may send you information about:

• New products

• Special offers

• Promotions

• Store updates

• Seasonal announcements

• Other Aeravelle news

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

You may still receive non-marketing communications that are necessary for your transactions, such as order confirmations, shipping notifications, customer service responses, or important service notices.

9. How We Disclose Personal Information

We do not sell personal information simply in exchange for monetary payment.

We may disclose personal information when reasonably necessary to:

• Process transactions

• Fulfill orders

• Process payments

• Deliver products

• Provide customer support

• Operate and maintain our website

• Provide analytics or advertising services

• Prevent fraud and security incidents

• Comply with legal obligations

• Respond to lawful government or regulatory requests

• Protect our rights, property, customers, or others

• Enforce our agreements

• Complete a merger, acquisition, financing, restructuring, sale, or similar business transaction

As noted above, certain privacy laws may define some advertising-related disclosures as a “sale” or “sharing” even when no money is exchanged.

Where applicable, we will provide legally required choices regarding these activities.

10. International Data Transfers

Aeravelle operates an online store that may serve customers in multiple countries and regions.

Our service providers may also operate in different countries.

As a result, personal information may be transferred to, stored in, or processed in a country other than the country where you live.

Data protection laws in those countries may differ from those in your jurisdiction.

Where required by applicable law, reasonable safeguards will be used for international transfers of personal information.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on factors including:

• Order fulfillment

• Customer service requirements

• Returns and refunds

• Account administration

• Fraud prevention

• Tax and accounting requirements

• Legal obligations

• Dispute resolution

• Enforcement of agreements

Different categories of information may be retained for different periods.

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.

12. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Request a copy of certain information

• Request data portability

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Opt out of certain marketing communications

• Opt out of certain sales or sharing of personal information

• Opt out of targeted advertising where applicable

• Appeal certain decisions regarding privacy requests where applicable

• Lodge a complaint with an appropriate privacy or data protection authority

These rights may vary depending on your jurisdiction and may be subject to exceptions provided by law.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

To submit a privacy request, contact us at:

support@aeravelle.com

We may need to verify your identity before completing certain requests.

Where permitted by law, an authorized agent may also submit a request on your behalf, subject to appropriate verification.

13. Global Privacy Control and Privacy Preferences

Certain browsers or browser extensions may allow you to send privacy preference signals, including Global Privacy Control (“GPC”).

Where required by applicable law and supported by our website configuration, we may recognize applicable opt-out preference signals.

You may also have access to cookie preferences or data-sharing controls through our website depending on your location.

14. Children's Privacy

Our website and services are intended for a general audience and are not directed toward children below the minimum legal age required to consent to the collection of personal information in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has improperly provided personal information to us, please contact:

support@aeravelle.com

We will review the request and take appropriate action where required.

15. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of any account credentials associated with your account.

16. Beauty and Product-Related Communications

Because Aeravelle offers beauty and personal care products, customers may occasionally provide information about their personal experiences when contacting customer support.

Please avoid providing medical records, detailed health information, or other sensitive personal information unless it is reasonably necessary to report a product safety concern.

Aeravelle does not intentionally collect sensitive medical or health information for the purpose of diagnosing medical conditions or providing medical treatment.

17. Third-Party Websites and Services

Our website may contain links to websites, platforms, or services operated by third parties.

We do not control and are not responsible for the privacy, security, or content practices of third-party websites or services.

When you leave our website or interact with a third-party service, we encourage you to review that provider's privacy policy before providing personal information.

18. Business Transfers

If Aeravelle is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction where permitted by law.

Any successor organization may continue to process personal information in accordance with applicable law and the terms of the privacy notice applicable at that time.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business practices

• Website functionality

• Technology

• Service providers

• Legal requirements

• Regulatory requirements

When we make changes, we will post the updated Privacy Policy on this page and revise the “Last Updated” date where appropriate.

We encourage you to review this Privacy Policy periodically.

20. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us:

Aeravelle

Email: support@aeravelle.com

Please include sufficient information for us to understand and respond to your request.

For security purposes, we may request additional information to verify your identity before processing certain privacy-related requests.