Contact Us

We’re here to help.

Whether you have a question about an Aeravelle beauty product, an existing order, shipping, returns, refunds, or your overall shopping experience, please feel free to get in touch with our customer support team.

Customer Support

Email: support@aeravelle.com

We aim to review customer inquiries as soon as possible. During weekends, public holidays, promotional periods, or periods of higher-than-usual order volume, responses may take a little longer.Q

Product Questions

If you have questions about one of our skincare or beauty products, please include the product name and a brief description of your question.

For concerns regarding product condition, packaging, or an item you received, photographs may help our support team better understand the issue.

Order-Related Questions

To help us locate your order and assist you more efficiently, please include:

• Your full name

• Your order number

• The email address used at checkout

• The product concerned

• A brief description of your question or issue

Please do not include sensitive payment information, such as your full credit card number, security code, or account password.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, leaking, or different from what you ordered, please contact us and provide:

• Your order number

• A description of the issue

• Clear photographs of the product

• Clear photographs of the shipping packaging, where applicable

Our team will review the information provided and assist you with the appropriate next steps in accordance with our Return & Refund Policy.

Shipping & Tracking

For questions about shipping, delivery, or tracking, please include your order number and any available tracking information.

Please keep in mind that tracking updates and delivery times may vary depending on the carrier, destination, customs processing, weather, public holidays, and other circumstances outside our reasonable control.

Returns & Refunds

If you would like to request a return or refund, please contact us before sending any products back.

For hygiene and safety reasons, certain opened or used skincare and cosmetic products may not be eligible for return unless they arrive damaged, defective, or incorrect.

Please review our Return & Refund Policy for complete eligibility requirements and instructions.

Order Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to assist you, but we cannot guarantee that an order can be modified or cancelled once it has entered processing or has already been shipped.

Before Contacting Us

You may also find helpful information in our:

• FAQ

• Shipping & Delivery Policy

• Return & Refund Policy

• Privacy Policy

• Terms of Service

Contact Aeravelle

Customer Support: support@aeravelle.com

When contacting us, please make sure the email address you provide is accurate so that we can respond to your inquiry.

Thank you for choosing Aeravelle. We appreciate your trust and look forward to assisting you.